Interaction design works, in part, because it is able to anticipate user behaviors. Design theory models interactions: with products or services and their features, functions, interface, and so on. And if we're reasonably competent and a little lucky, we get the outcomes we expect.But it's one thing to model interactions with software or hardware, and another to model the social interactions so critical to social media.The conventional (non-social) approach to interaction involves a single user ...
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